- All tutoring is to take place online (remotely) so as to avoid any personal and property risk on the part of the student and the tutor.
- Tutors should never meet face-to-face with students or parents/guardians, unless absolutely necessary and only after it has been agreed by Discover Tutoring.
- All tutors are required to have an up-to-date Enhanced DBS Check before any sessions take place.
- All tutors will have a level of education/qualifications or experience that will allow them to fulfil the services expected of them to an appropriate level.
- All tutors have been ID checked to ensure their identity matches with their DBS and qualifications.
- All communication with students should take place during the organised sessions.
- Any communication which needs to take place outside of organised sessions will go through the parent/guardian of the student.
- Tutors will respect the student and parent/guardian’s right to privacy, religious beliefs etc. and will not pressure a student to have their camera on during a session.
- Tutors will be aware of and act appropriately in the case of a student’s anxiety or other emotional, physical or psychological issues that may affect tutoring.
- Tutors will act in a professional manner during and outside of sessions, this will include the prohibition of any inappropriate actions, comments or otherwise inappropriate behaviour which could bring physical or emotional harm to a student, parent or guardian.
- Where a tutor is concerned about the wellbeing of a student, they will in the first instance contact their supervisor at Discover Tutoring, unless the context suggests that more urgent action is required. In these extreme cases, a tutor will call the police or another appropriate body, e.g. NSPCC.
- Parents/guardians are encouraged to participate actively in the tutoring process by discussing progress with students and sharing any potential issues with the tutor or directly with Discover Tutoring, where appropriate.